Help Center

How can we help?

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Featured Articles

What is the concierge service?

Can I buy my FLUX car?

What’s included in the monthly price?

Who owns the car/motorcycle?

How does FLUX work?

What happens if I failed to pay the outstanding amount promptly?

General

What is the concierge service?

What’s included in the monthly price?

Who owns the car/motorcycle?

How does FLUX work?

Subscribing to FLUX

Can I buy my FLUX car?

What if I do not like the car/motorcycle after I get it?

How does the 3-day Risk-free Return policy work?

60 Months Subscription - FLUX Basic

Monthly Subscription - FLUX Ultra

FLUX Business Class

Who can subscribe to FLUX Business Class?

How do I subscribe to FLUX Business Class?

What is FLUX Business Class?

What cars do you have available on FLUX Business Class?

How is FLUX Business Class different from Subscribe to Own?

Managing Your Subscriptions

Can I modify my car/motorcycle?

Can I pause my subscription?

What do I do if I need to show proof of my subscription to law enforcement?

Can I change my mileage package?

What happens if I get a parking ticket, red-light ticket or speed camera ticket?

FLUX Vehicles

Has my car/motorcycle been fully inspected before it is delivered?

What condition can I expect my car/motorcycle to be in?

Deliveries and Returns

I’m returning my car/motorcycle, is there anything I need to do?

Where can I have the car/motorcycle delivered/picked up?

Roadside Assistance

What happens if the car/motorcycle breaks down?

What happens if I get into an accident?

Becoming a Member

Eligibility for Members with Foreign Driver Licenses

How can I become a FLUX member?

Can I join if my driver’s licence is from outside of Malaysia?

How do I qualify?

Where is the FLUX service currently available?

Billing

What happens if I go over my monthly mileage cap?

Where do I find my monthly bill?

What can I expect to see on my monthly bill?

What happens if I don’t fully use my mileage cap?

Payments

What happens if my payment method fails?

How does FLUX charge my account?

When is my FLUX subscription charged?

How can I pay for FLUX?

Swap Fee

Make an in-person appointment

Email Us

Call Us

Promotions

FLUX Birthday Gift

FLUX Merdeka Sale 2025

Past Promotions

FLUX SPECIAL 2025

FLUX RAYA 2025

Mid Year Deals 2025

MERDEKA SALE 2024

FLUX Referral Program 2024

FLUX's Coverage

What is covered by FLUX’s insurance?

What am I responsible for fixing when it comes to car/motorcycle maintenance?

Legal

Can't find what you are looking for?

Contact our Customer Service team via phone available from Mondays - Fridays (9 AM to 6 PM), excluding Saturdays, Sundays and Public Holidays in Wilayah Persekutuan Kuala Lumpur.

+603 6411 5611

support@driveflux.com

+603 6411 5611

support@driveflux.com